Help Desk Customer Service Technician
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ year
- Required Skills
- Technical supportServiceNow
Requirements
- Working knowledge of web-based applications and data access mechanisms.
- Database management and administration tools experience.
- Experience with enterprise level applications.
- Maintain confidentiality of information processed or prepared.
- Specialized training in system configuration.
- ITIL experience.
- ServiceNow ticket system experience.
- High School Diploma.
- 3+ years of experience.
Responsibilities
- Analyze application problems, document, resolve or escalate to Tier.
- Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns.
- Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools.
- Use the ServiceNow ticket system to track and manage issues from inception to resolution.
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