Manager, Client Success
New
Remote first companyFull-TimeManager
Salary$103,000 — $113,000 USD. This position will also qualify for annual bonus opportunity.
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Job Details
- Experience
- Seven (7) or more years of experience in client experience, customer success, or operational leadership, including at least three (3) years in a people management role
- Required Skills
- Project ManagementData AnalysisPeople ManagementCustomer Success
Requirements
- Seven (7) or more years of experience in client experience, customer success, or operational leadership
- At least three (3) years in a people management role with proven success driving team performance
- Proven ability to lead operational initiatives with measurable outcomes
- Strong analytical skills and experience translating data and performance trends into strategic action
- Experience partnering with senior stakeholders and influencing cross-functional outcomes
- Demonstrated success managing and developing team members through performance reviews, coaching, and development planning
- Strong written and verbal communication skills
- Ability to present updates and insights to senior leadership
- Sound judgment, emotional intelligence, and strong follow-through in a fast-paced, remote environment
- Ability to manage team-wide staffing, workload distribution, and coverage planning
- Passion for client experience, operational excellence, and building high-performing teams
Responsibilities
- Manage and develop junior personnel, including performance reviews and individual development planning
- Own team-wide staffing plans, workload distribution, and coverage models to ensure operational continuity
- Lead operational initiatives that improve team efficiency, service quality, and scalability
- Analyze performance trends and translate insights into clear, actionable plans
- Partner cross-functionally with Operations, Sales, Marketing, and Product to resolve systemic issues and elevate the client experience
- Contribute to hiring decisions, promotions, and corrective actions in partnership with leadership and the People Team
- Provide regular reporting and operational updates to senior leadership
- Represent WithMe in client meetings, internal forums, and cross-functional planning as a strong advocate for Client Success
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