Client Success Manager
New
F
Force TherapeuticsDigital Health
Remote - US WestFull-TimeMiddle
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 2-4 years of experience in account management, customer success, or similar customer-facing roles.
- Experience within the healthcare sector.
- Talented and clear communicator.
- Experience presenting to large groups and high-level stakeholders.
- Ability to represent client needs in internal forums.
- Customer-centric approach with empathy for stakeholders.
Responsibilities
- Manage the day-to-day relationship for an assigned set of clients.
- Drive client loyalty through alignment, collaboration, and accountability.
- Deliver and communicate business results to drive retention and expansion.
- Conduct regular meetings and business reviews to monitor progress.
- Enable optimal client engagement and satisfaction.
- Identify expansion opportunities and collaborate with Strategic Account Executives.
- Act as the voice of the client within the company and ensure quick resolution of issues.
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