Digital Client Success Manager
New
Nationwide businessFull-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Required Skills
- Account ManagementCRM
Requirements
- Experience managing mid-market or enterprise B2B service clients.
- Proficiency with CRM tools like Monday.com.
- Experience as the primary post-sale strategic point of contact.
- Ability to lead client onboarding and discovery.
- Experience running status calls, QBRs, and reviews.
- Ability to navigate escalations and maintain client trust.
- Ability to collaborate across time zones.
- Strong communication skills for Zoom, phone, and email.
Responsibilities
- Deliver responsive, high-touch service that drives renewals and grows partnerships.
- Provide white-glove support for clients and Area Directors.
- Gather assets and ensure accurate campaign setup.
- Perform regular post-launch check-ins.
- Maintain CRM and billing information.
- Resolve account and payment questions.
- Identify and execute upsell/cross-sell opportunities.
- Proactively prevent churn and escalate issues.
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