Digital Client Success Manager
New
H
Hiring at N2Publishing Media
Nationwide businessFull-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Required Skills
- Account ManagementCRM
Requirements
- Experience managing mid-market or enterprise B2B service clients in a remote environment
- Acting as the primary post-sale, strategic point of contact for client relationships
- Leading client onboarding, discovery, and expectation-setting for service delivery
- Running recurring status calls, QBRs, and reviews focused on business outcomes
- Supporting renewals, expansions, and long-term account growth by demonstrating value
- Navigating escalations and maintaining client trust during delivery challenges
- Collaborating across time zones with distributed teams and clients
- Retaining and growing accounts by aligning services to evolving client goals
Responsibilities
- Deliver responsive, high-touch service that drives renewals and grows partnerships across print and digital platforms.
- Provide white-glove support for clients and Area Directors, ensuring smooth, consistent communication.
- Gather assets, set up campaigns accurately, and stay connected post-launch with regular check-ins.
- Keep CRM and billing information up to date and resolve account or payment questions quickly.
- Renew clients, identify upsell or cross-sell opportunities, and proactively prevent churn.
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