Director, Strategic Accounts
New
K
KarbonSaaS Practice Management
Remote, United StatesFull-TimeDirector
Salary$220,000 — $250,000 USD
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Job Details
- Experience
- 10+ years
- Required Skills
- Cross-functional Team LeadershipRisk ManagementStakeholder managementCustomer Success
Requirements
- 10+ years of experience leading complex enterprise SaaS implementations or customer success programs.
- P&L or program-level accountability experience.
- Demonstrated success managing multi-workstream deployments with 100+ end-user locations.
- Strong command of project governance, including risk management, dependency tracking, and milestone reporting.
- Experience directly leading and managing cross-functional teams with full people management authority.
- Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure.
- Exceptional executive-level communication skills.
- Ability to manage tight deadlines and senior customer stakeholders.
Responsibilities
- Serve as the single point of accountability from POC to full deployment and beyond.
- Drive and govern the master project plan across onboarding, configuration, training, data migration, integration, and rollout execution.
- Chair weekly program stand-ups, steering committee sessions, and executive check-ins.
- Own risk identification, escalation, and resolution.
- Act as the primary executive-level contact for strategic customer stakeholders.
- Lead and coordinate cross-functional teams, including Project Management, Implementation, CS, Training, and Support.
- Deliver Go-Live across all offices by the target date.
- Maintain a live risk register and drive post-go-live health reporting.
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