Operations Manager
New
S
SMDigitalBPO
PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementCRM
Requirements
- 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment
- Proven experience as a people leader developing talent and building trust
- Data-driven decision-making skills with the ability to interpret operational metrics
- Exceptional communication skills across all organizational levels
- Strong project management skills with ability to juggle multiple priorities
- Proficiency with workforce management tools, CRMs, and operational reporting systems
- Must have a stable internet connection with at least 100 Mbps postpaid
- Must have a computer with at least 16GB RAM and Intel i5 core processor equivalent or better
- Must have a noise-cancelling headset
- Dual Monitor setup is mandatory
- Must have backup internet connection (Prepaid Home WIFI Router or Pocket WIFI) and power outage backup
Responsibilities
- Lead and align all operational functions across teams to ensure efficiency and effectiveness
- Drive the execution of strategies that support the company's mission, vision, and growth goals
- Oversee team supervisors and ensure consistent, high-quality performance across the floor
- Identify operational gaps and implement scalable, people-centered process improvements
- Analyze performance data and metrics to make informed, strategic decisions
- Build strong cross-functional relationships with HR, QA, Finance, and leadership
- Lead regular operational reviews, reporting cadences, and team-wide communications
- Foster a culture of accountability, ownership, and continuous improvement at every level
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