Associate Technical Account Manager I
New
Philippines / Cebu City, CebuFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- Project ManagementHTMLCSSJavascriptMicrosoft ExcelAccount ManagementTechnical supportZendesk
Requirements
- Bachelor's degree.
- 1-2 years of experience in software technical support, account management, or a technical customer-facing role.
- Understanding of technological platforms and web infrastructure.
- Familiarity with technical documentation, product specs, and API integrations.
- Intermediate knowledge in Microsoft Excel.
- Intermediate knowledge of HTML, CSS, and JavaScript.
- Experience with debuggers (e.g., Firebug).
- Excellent customer relationship skills, including experience interacting with executive-level management.
- Ability to work effectively cross-functionally with Product, Engineering, and Sales teams.
- Strong project-management and communication skills (written and verbal).
- Ability to work in a fast-paced environment and learn products quickly.
Responsibilities
- Manage and provide Tier 1 technical support for TrustArc's Cookie Consent Manager solution.
- Answer inbound client inquiries via Zendesk with professionalism and resolve issues efficiently.
- Translate customer needs into strategic solutions and recommendations.
- Provide technical assistance and troubleshooting during product implementation and deployment.
- Identify opportunities to expand customer adoption of TrustArc products.
- Maintain organized documentation of projects and monitor task timelines.
- Utilize client-based tools and applications for customer management.
- Contribute to the development and documentation of product processes and policies.
- Partner with cross-functional teams and escalate customer issues when required.
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