Solutions Engineer
New
S
Siena AIB2B SaaS, E-commerce
While we've listed a few preferred locations, we're flexible as the role is remote. What matters most is your ability to overlap with EST hours and join us in NYC from time to time for in-person collaboration., Must be able to overlap with EST hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- ShopifyRESTful APIsPostman
Requirements
- 3–5+ years experience as a Solutions or Sales Engineer in a B2B SaaS environment.
- Proven track record of personally owning demos and POCs.
- Hands-on technical ability with APIs, webhooks, and authentication methods.
- Proficiency with Postman for testing and validating endpoints.
- Working knowledge of the e-commerce CX stack, including Shopify and platforms like Gorgias, Zendesk, Kustomer, or Dixa.
- Ability to explain complex technical concepts to non-technical stakeholders.
- Experience writing tight SOWs, RFP responses, and technical handoffs.
- Comfort working in a fast-paced, small-team startup environment.
- Strong self-direction and ability to build process and leverage.
Responsibilities
- Own technical pre-sales, including running live demos tailored to prospect problems and data.
- Lead technical discovery and validation to map prospect stacks and propose feasible solutions.
- Manage multi-week proof-of-concept (POC) trials, including setup, integration, automation buildout, and troubleshooting.
- Scope and build custom integrations using APIs and webhooks, and test functionality via Postman.
- Draft and price Statements of Work (SOWs) for custom integrations and configurations.
- Translate field feedback into product roadmap improvements for Engineering and Product teams.
- Maintain demo environment and asset libraries to support the wider GTM team.
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