Implementation Manager
New
USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementJiraRESTful APIsConfluenceSlackAsana
Requirements
- 5+ years of experience in implementation, onboarding, project management, or related client-facing operational roles
- Experience in digital health, SaaS, employer benefits, or B2B2C environments preferred
- Strong technical understanding of APIs, data formats, file transfers, and system integrations
- Experience managing multiple concurrent complex implementations
- Proficiency with tools such as Asana, Jira, Slack, and Confluence
- Excellent communication skills with the ability to translate technical concepts for non-technical audiences
- Strong problem-solving mindset with proactive issue identification and resolution skills
- Experience working with employer groups or benefits administration systems is a strong plus
Responsibilities
- Own the full implementation lifecycle for new employer and partner clients from contract signature through go-live and post-launch support
- Build and manage detailed project plans with clear milestones, dependencies, owners, and timelines
- Lead client kickoff meetings and working sessions as the primary implementation point of contact
- Coordinate across Sales, Product, Clinical, Operations, and Partnerships to ensure smooth execution and handoffs
- Configure and manage technical integrations including HRIS connections, SSO, eligibility files, and data feeds
- Troubleshoot integration and configuration issues, escalating to Product and Engineering when necessary
- Track implementation KPIs such as time-to-launch, issue resolution time, and launch quality
- Maintain accurate documentation across CRM and project management systems
- Support ongoing configuration updates and expansion onboarding after go-live
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