Implementation Specialist
New
Based in United StatesContractMiddle
Salary35 - 45 USD per hour
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Job Details
- Experience
- 2–3+ years
- Required Skills
- JiraTroubleshootingSaaS
Requirements
- 2–3+ years of experience in SaaS client support, technical implementation, or operations roles.
- Hands-on experience with ticketing systems, configuration tools, and client support platforms.
- Strong technical aptitude with the ability to quickly learn proprietary systems and workflows.
- Experience with system configuration, QA testing, and troubleshooting in a client-facing environment.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong written and verbal communication skills with a focus on accuracy and professionalism.
- Detail-oriented mindset with a strong focus on documentation and process adherence.
- Ability to work independently while collaborating effectively across distributed teams.
- Bachelor’s degree preferred; high school diploma required.
Responsibilities
- Manage and resolve client support tickets from intake through closure, ensuring adherence to SLA timelines and high-quality communication.
- Triage incoming requests, route issues to appropriate teams, and maintain detailed tracking and documentation of all ticket activity.
- Open, monitor, and follow up on internal JIRA tickets and cross-functional requests to ensure timely resolution and accountability.
- Perform system configuration and setup tasks using internal tools based on specifications provided by implementation and project teams.
- Support technical integrations, data setup, and system updates while ensuring accuracy and compliance with client requirements.
- Conduct quality assurance reviews and pre-launch testing to validate system functionality, configuration accuracy, and data integrity.
- Assist in Annual Enrollment Benefits Review (AEBR) activities, including task tracking, documentation, and stakeholder coordination.
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