Technical Implementation Specialist
New
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Technical supportSaaS
Requirements
- Proven experience in client onboarding and Level 1 technical support, ideally within a SaaS company.
- Strong technical aptitude with the ability to quickly learn new systems and tools.
- Excellent problem-solving skills and a track record of troubleshooting effectively.
- Exceptional organizational and communication skills, with the ability to manage multiple projects at once.
- Detail-oriented, proactive, and committed to delivering outstanding results.
- Familiarity with the automotive industry is preferred.
Responsibilities
- Own the onboarding process for new and existing clients, including setup, configuration, integrations, and go-live readiness.
- Work closely with Client Success Managers, technical teams, and third-party partners to deliver smooth, on-time deployments.
- Develop and manage onboarding plans and timelines, ensuring milestones are met during the first 90 days of implementation.
- Act as the first line of defense for technical issues, diagnosing problems and providing fast, effective solutions.
- Serve as a key communicator between clients, internal teams, and partners to resolve issues and remove barriers.
- Perform QA testing to ensure every Autocorp.ai integration works seamlessly.
- Document best practices, contribute to the implementation playbook, and gather feedback to continuously refine our approach.
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