Help Desk Specialist
Location: RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceDocumentationTroubleshooting
Requirements
- 2+ years of Help Desk, Application Support, or Customer Support experience.
- Experience supporting web-based applications or enterprise systems.
- Strong troubleshooting, communication, and customer service skills.
- Experience using ticketing systems and managing support requests.
- Ability to create documentation and train end users.
Responsibilities
- Respond to and resolve user support requests via phone, email, and ticketing systems.
- Troubleshoot application access, user account, workflow, reporting, and system-related issues.
- Create, modify, and maintain user accounts and permissions.
- Track, prioritize, and resolve tickets in accordance with service level requirements.
- Escalate complex technical issues as needed.
- Develop and maintain user guides, FAQs, and training materials.
- Conduct user onboarding and training sessions.
- Support system testing, updates, and ongoing maintenance activities.
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