Head of Creative Operations
New
I
inBeat AgencyPerformance Creative Agency
South Africa, Brazil, Argentina, Montreal, Mexico, ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementProcess improvementNotion
Requirements
- Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum).
- Deep understanding of how creative delivery functions work (UGC, video, design, paid media, influencer).
- Track record of building systems and processes that teams actually use and love.
- High fluency across project management and ops tooling (Airtable, ClickUp, Notion, Make/Zapier/N8N).
- Systems thinker capable of translating operational pictures into documented processes.
- Strong communicator skilled at building trust and buy-in with department leads.
- Comfortable operating in high-growth, ambiguous environments.
Responsibilities
- Audit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions.
- Build and lead a team of 2–3 Operations Managers embedded across delivery functions.
- Design and implement scalable workflows, documentation, and tooling.
- Standardize the operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier).
- Collaborate with department leads to translate pain points into systems.
- Build intake, handoff, QA, and escalation processes for 100+ team members.
- Create documentation and training resources for onboarding.
- Identify and eliminate operational bottlenecks.
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