Senior Customer Success Manager
I
Irth SolutionsB2B SaaS
This position is open to candidates throughout the United States.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Account ManagementRelationship managementCustomer Success
Requirements
- Demonstrated success managing customer relationships in a B2B SaaS company
- Demonstrated capability to identify and mitigate risk
- 3+ years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience
- Experience working across multiple internal teams to resolve customer issues
- Excellent communication skills (writing, listening, phone)
- A team player capable of high performance and flexibility working in a dynamic environment
Responsibilities
- Become a product expert, including the technical workings and practical business application.
- Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.
- Develop strategic success plans for your customers segment that outline critical success factors, metrics for success, timelines, and potential issues.
- Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.
- Keep customers informed of process and procedural changes.
- Manage the resolution of escalated customer issues.
- Maintain a positive working relationship with Product Management and Engineering.
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