Member Services Agent
New
R
RUE GILT GROUPEE-commerce
Remote, Monday through Sunday 9am-9pm ESTFull-TimeEntry
SalaryAt least 18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years of experience in a Contact Center environment
- Required Skills
- Problem SolvingMultitaskingCustomer support
Requirements
- High School Diploma or equivalent.
- 1-3 years of experience in a Contact Center environment within the last 5 years.
- Proficiency in relevant computer applications.
- Ability to navigate multiple systems simultaneously.
- Ability to work any shift Monday through Sunday 9am-9pm EST.
- Strong verbal and written communication skills.
- Critical thinking and problem-solving abilities.
- Resilience in a high-volume environment.
Responsibilities
- Interact with current or prospective Members via voice and email with professionalism, positivity, and personality.
- Resolve inquiries regarding returns, tracking, and order modifications.
- Make real-time decisions to assist members with complex issues.
- Navigate multiple computer systems simultaneously.
- Master foundational skills and progress to complex channels like messaging or social media.
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