Technical Service Care Associate
New
On-Site or RemoteFull-Time
Salary26 - 29.5 USD per hour
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Job Details
- Required Skills
- Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceTime Management
Requirements
- Demonstrated experience in customer phone service
- Strong interpersonal, analytical, verbal and written communication skills
- Ability to coordinate multiple daily tasks concurrently
- Ability to work as a team player and independently
- Creative problem-solving skills with the ability to multi-task
- Ability to work rotational weekend and holiday calls
- Passion for energy savings
- Experience maintaining positive relationships with customers
Responsibilities
- Own the customer experience from beginning to end for Technical Services reported issues
- Act as liaison with management and customers
- Provide dedication to improve customer service and business productivity
- Proactively reach out to customers regarding the current standing of reported issues
- Provide excellent and timely customer service through phone, email, and chat
- Ensure customer satisfaction throughout the Technical Services ticket process
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