Customer Service Agent - Portuguese
New
F
FeverUpLive Entertainment
Candidates must reside in SpainFull-Time
Salary not disclosed
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Job Details
- Languages
- Portuguese, English
- Required Skills
- Customer serviceTime ManagementMultitaskingZendesk
Requirements
- Previous experience in User Support or Customer Service positions
- Experience using Zendesk preferred
- High Portuguese level (oral & written)
- Fluent in English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks
- Good communication and interpersonal skills
- Solution-oriented and reliable
- Detail-orientated with excellent time-management skills
- Flexible and adaptable
- Candidates must reside in Spain
Responsibilities
- Provide customer service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Perform parallel work for the Department of Operations
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