Customer Service Agent
New
F
FeverUpEntertainment Technology
Candidates must reside in Spain, 16:00 pm - 00:00 amFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- High Portuguese level (oral & written) and fluent in English
- Required Skills
- Problem SolvingTime ManagementCustomer supportZendesk
Requirements
- Previous experience in User Support or Customer Service positions
- Experience using Zendesk is preferred
- High Portuguese level (oral & written)
- Fluent in English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks
- Good communication and interpersonal skills
- Solution-oriented and reliable professional
- Detail-orientated with excellent time-management skills
- Flexible and adaptable to change
- Decisive and organized
Responsibilities
- Customer Service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Perform parallel work for the Department of Operations
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