Patient Access Call Center Representative
New
100% fully remote in the U.S., Monday - Saturday between the hours of 8 AM - 7 PM Eastern TimeFull-TimeEntry
Salary35,360 - 53,040 USD per year
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Job Details
- Languages
- English
- Required Skills
- Customer serviceTime ManagementActive listening
Requirements
- High school diploma or equivalent
- Strong phone and verbal communication skills
- Active listening skills
- Customer focus and adaptability
- Ability to multi-task, set priorities, and manage time effectively
- English language proficiency
- Commitment to Planned Parenthood’s mission, vision, and values
- Commitment to advancing race/equity in the workplace
Responsibilities
- Field and resolve inquiries via phone and other contact methods
- Follow communication scripts and department greetings
- Schedule, cancel, and reschedule patient appointments
- Verify patient insurance and pre-register patients in the EHR system
- Screen patients for financial support and alternate funding sources
- Advise patients of service estimates
- Provide exceptional customer service while maintaining HIPAA compliance
- Collaborate with team members to meet performance and quality metrics
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