- Monitor monthly insurance eligibility and authorization status for assigned active patients.
- Review CareTend queues and ensure all authorizations are current before service delivery.
- Identify coverage changes and coordinate with patients, sales, and physicians for updated documentation.
- Notify Reimbursement Specialists regarding new benefit verification or prior authorization needs.
- Serve as the primary point of contact for patients, providers, and field partners for authorization inquiries.
- Collaborate with clinical, reimbursement, and pharmacy teams to maintain case momentum.
- Document all communications accurately in systems of record.
- Track referral status and workload metrics to meet service goals.
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