Partner Support Specialist
New
Remote / Houston, TX - HOU1Full-TimeEntry
Salary19 USD per hour
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Job Details
- Languages
- English
- Required Skills
- AndroidData AnalysisTime ManagementAccount ManagementTroubleshootingCustomer supportiOS
Requirements
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
- Strong critical thinking skills to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
Responsibilities
- Assist 1099 service partners with onboarding and account management.
- Monitor service dashboards and proactively reach out for real-time support.
- Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
- Cross-reference internal data to make decisions on 1099 account status.
- Relay operational issues with local warehouse teams and operations managers.
- Troubleshoot technical problems and deliver clear outcomes and solutions.
- Prioritize tasks in a fast-paced and high pressure environment.
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
- Communicate with a professional and friendly tone.
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