Portfolio Operations Manager
New
BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- Project ManagementData AnalysisCross-functional Team LeadershipOperations Management
Requirements
- 2–4 years of experience in operations, logistics, mobility, marketplace management, or similar data-driven operational roles.
- Strong analytical skills with experience working with dashboards, KPIs, and exception-based monitoring systems.
- Ability to manage multiple priorities simultaneously, ensuring smooth performance across 30+ markets.
- Process-oriented mindset with a strong focus on standardization, scalability, and operational efficiency.
- Excellent communication skills, with the ability to coordinate across diverse teams and geographies.
- Comfortable making decisions in ambiguous environments with incomplete information.
- Fluency in English; additional languages are considered a plus.
- Experience working in fast-paced, scaling environments is highly valued.
Responsibilities
- Manage a portfolio of destinations, ensuring each market operates efficiently, meets performance targets, and follows standardized operational guidelines.
- Monitor key performance indicators across multiple markets using dashboards and alert systems, intervening only when thresholds or anomalies are detected.
- Analyze market conditions, including pricing, competition, and local trends, and translate insights into structured feedback for central teams.
- Engage with local driver communities to gather feedback, identify opportunities for improvement, and support ambassador development.
- Execute standardized operational initiatives such as incentive programs, engagement campaigns, and performance improvement playbooks across markets.
- Ensure compliance with quality standards across all destinations and escalate operational issues or risks when needed.
- Collaborate with BI and Product teams to enhance automation, reporting systems, and scalable operational workflows.
- Identify cross-market trends and patterns, providing strategic escalation and recommendations to improve overall portfolio performance.
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