Transition Manager
New
BrazilFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 8+ years
- Required Skills
- Project ManagementCross-functional Team LeadershipRisk ManagementStakeholder managementChange Management
Requirements
- Bachelor’s degree with 8+ years of experience in transition management, program management, transformation, or complex implementation roles.
- Proven experience leading large-scale, cross-functional transition programs in global or matrixed environments.
- Strong expertise in project/program management, risk management, and stakeholder engagement.
- Experience in industries such as BPO, outsourcing, shared services, consulting, or customer experience operations is highly desirable.
- Ability to influence and collaborate across senior leadership and multiple business functions.
- Strong analytical, organizational, and execution skills with attention to operational detail.
- Excellent communication skills in English and Spanish (written and spoken); Portuguese is a strong advantage.
- Certification such as PMP, PRINCE2, or Lean Six Sigma is a plus.
- Master’s degree is considered an advantage.
- Strong ability to manage ambiguity and drive structure in complex, fast-moving environments.
Responsibilities
- Lead end-to-end transition programs from contract signature through operational stabilization, ensuring structured execution across all phases.
- Provide governance, risk management, and executive-level reporting throughout the transition lifecycle, ensuring visibility of progress, issues, and dependencies.
- Coordinate cross-functional alignment across operations, finance, HR, technology, procurement, and client stakeholders to ensure seamless execution.
- Act as escalation point for transition risks, issues, and critical decision-making requirements.
- Define transition scope, timelines, resource models, and implementation plans in collaboration with bid and account management teams.
- Develop and execute communication and change management strategies to support transition delivery and early steady-state operations.
- Validate solution assumptions, staffing models, sourcing strategies, and financial structures to ensure contractual and operational alignment.
- Identify implementation gaps and risks, and drive mitigation strategies to ensure delivery readiness and stability.
- Ensure financial setup, billing processes, and budget structures are correctly established prior to go-live.
- Monitor transition performance and ensure alignment between operational execution and commercial commitments.
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