Partner Success Manager
New
Brazil, EST hoursContractMiddle
SalaryAt least 2,200 USD per month
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Job Details
- Languages
- English
- Experience
- 6+ years
- Required Skills
- Project ManagementGoogle AnalyticsClient relationship managementCRMWordPress
Requirements
- 6+ years of experience in client-facing roles within digital marketing agencies or similar service environments.
- Strong understanding of digital marketing platforms such as Google Ads, Google Analytics, Meta Ads Manager, and CMS tools (e.g., WordPress).
- Proven experience managing client onboarding processes from contract signature to full activation.
- Excellent project management skills with the ability to handle multiple clients and deadlines simultaneously.
- Strong technical troubleshooting ability related to platform access, integrations, and reporting tools.
- Exceptional communication and relationship-building skills, with the ability to build trust with clients.
- Highly organized with strong attention to detail and process discipline.
- Advanced English proficiency (required).
- Experience with analytics dashboards and marketing reporting tools is highly desirable.
Responsibilities
- Lead the end-to-end client onboarding process, from kickoff calls through final handoff to internal marketing teams.
- Set clear expectations with clients and provide structured onboarding materials to ensure alignment on processes and deliverables.
- Collect and validate onboarding information, ensuring all necessary assets, access, and documentation are completed accurately.
- Manage technical account setup, including access to platforms such as Google, Meta, CMS tools, and CRM systems.
- Troubleshoot access and integration issues, coordinating with clients and internal teams to resolve blockers efficiently.
- Configure and test client reporting dashboards (e.g., Databox) to ensure accurate data tracking and performance visibility.
- Provide clients with guidance and training on dashboard usage and reporting interpretation.
- Conduct regular client check-ins (every 3–6 months) to assess performance, satisfaction, and growth opportunities.
- Collect and analyze client feedback through surveys and ongoing communication to improve processes and service quality.
- Maintain detailed client documentation and ensure smooth internal handoffs to delivery teams.
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