Account Manager
New
H
HandoffHospitality
LatAmFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- A minimum of 4 years business-to-business account management and support.
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceNegotiationAccount ManagementPowerPoint
Requirements
- Minimum 4 years business-to-business account management and support experience
- High degree of self-discipline and accountability for remote work
- Exceptional independent problem-solving skills
- Extremely well-organized working style
- Excellent telephone etiquette and professional communication skills
- Ability to thrive in an ultra fast-paced environment
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Ability to communicate clearly and concisely via email and phone
Responsibilities
- Receive and qualify client requests for serviced apartment needs
- Identify best serviced apartment options and negotiate with suppliers
- Create client proposals for each inquiry
- Create and remit booking documentation to operations and accounts
- Conduct guest touch-point calls and emails
- Participate in after-hours maintenance emergency on-call rotation
- Assist with miscellaneous special projects
- Resolve customer service issues in a timely manner
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