Manager, Partner Success
New
Remote USFull-TimeManager
Salary134,000 - 144,000 USD per year OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityData AnalysisAccount ManagementProcess improvementCustomer Success
Requirements
- 3+ years of experience leading teams in customer success, enablement, or account management.
- Proven track record of building teams or processes from scratch.
- Direct, candid communication style.
- Experience with data and trend analysis.
- Deep personal ownership of outcomes.
- Experience in the MSP or cybersecurity space is a huge plus.
- Passion for culture-building and managing remote teams.
Responsibilities
- Hire, lead, and coach a global team of 7–8 Partner Success Managers, fostering a high-performance culture that stays connected across time zones.
- Analyze churn indicators across the entire partner base to find trends and lead process improvements that stop friction before it starts.
- Design and implement the global playbooks that ensure 85% of new partners are fully set up within their first 16 days.
- Partner closely with Channel Account Management leaders to identify roadblocks and ensure our enablement efforts help sales goals.
- Drive the team to identify and act on 'at-risk' indicators, coordinating resources to get partners back on track before they consider leaving.
- Establish and track KPIs that measure the health of our partner onboarding and the impact of the enablement team.
- Give consistent coaching and share best practices across the team to prevent silos and ensure a unified partner experience globally.
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