Customer Onboarding Manager
New
8
8amLegal Technology
Remote - ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementSalesforceAnalytical SkillsRelationship management
Requirements
- BA/BS/BE degree
- Exceptional customer relationship building skills
- Excellent written and oral communication skills
- Strong analytical capabilities for advanced problem-solving
- Demonstrable leadership skills
- Ability to influence decision-making and change
- Highly organized and strong ability to multitask
- Demonstrated experience leveraging AI tools and technologies to improve workflows
Responsibilities
- Master the product through a formal onboarding program and continued learning.
- Prepare and lead customer onboarding experience assessing customer needs, and customizing onboarding experience to maximize utilization and delight.
- Complete assigned tasks in an organized manner to ensure project deadlines.
- Proactive outreach to ensure customer success during their first 90 days post-live.
- Provide timely response to customer inquiries via phone and email.
- Enhance customer satisfaction by providing distinctive service in all interactions.
- Establish a trusted advisor relationship to ensure customer satisfaction.
- Utilize Zoom to provide efficient face-to-face customer service.
- Utilize SalesForce to manage customer interaction and inquiries.
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