Customer Care Agent
New
W
WemoloUrban Mobility
Remote - GermanyFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- C2 Deutschkenntnisse, grundlegende Englischkenntnisse
- Required Skills
- Customer serviceCustomer support
Requirements
- Prior experience in customer support, call center, or customer service.
- Analytical and creative problem-solving approach.
- Ability to remain calm and professional in stressful situations.
- Strong motivation and self-initiative.
- C2 proficiency in German.
- Basic proficiency in English.
Responsibilities
- Act as first point of contact for customers.
- Resolve customer inquiries and issues via phone and email.
- Actively work on optimizing customer service processes.
- Report to the Customer Care Team Lead.
- Collaborate with Customer Success, Project Management, Business Development, Engineering, and Product teams.
- Manage complaints and de-escalate complex situations.
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