Dedicated Customer Intelligence Analyst
New
A
AxurCybersecurity
This is a fully remote position open to candidates worldwide.Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Portuguese, English
- Required Skills
- CybersecurityData AnalysisRESTful APIsCustomer supportCustomer Success
Requirements
- Native or fluent proficiency in Portuguese.
- Intermediate to advanced English proficiency.
- Familiarity with Microsoft 365 tools (Excel, Word, Teams, etc.).
- Prior knowledge or entry-level experience in data analysis, customer support, or technical operations.
Responsibilities
- Leading alignment meetings and managing day-to-day client demands.
- Configuring platform triggers and monitoring system settings.
- Triaging and validating threat tickets, including Deep/Dark Web searches.
- Supporting clients with platform navigation and product inquiries.
- Managing client-internal platforms to streamline operational demands.
- Preparing and delivering custom data reports and performance insights.
- Collecting client feedback to drive continuous workflow improvements.
- Analyzing client Health Scores and proposing strategic improvements.
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