Director of Product, Customer Experience
New
Candidates must reside and be authorized to work in the United States or Canada, aligned to a US time zone., US time zoneFull-TimeDirector
Salary200,000 - 230,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years in Product Management, with at least 3+ years leading and scaling PM teams
- Required Skills
- Product ManagementCross-functional collaboration
Requirements
- 10+ years in Product Management.
- 3+ years leading and scaling PM teams in high-growth environments.
- Deep expertise in energy markets (demand response, DER participation, energy storage, or grid services).
- Proven track record shipping customer-facing products at scale.
- Experience turning data-intensive, financially driven relationships into self-serve products.
- Player-coach orientation with ability to lead teams while staying close to the craft.
- Fluency in turning economic complexity into trust.
- Experience integrating AI tools and practices into a product organization.
- Effective communication and cross-functional influencing skills at the executive level.
Responsibilities
- Define and drive product strategy across the customer experience including dispatch, performance, settlement, and financial transparency.
- Lead and grow a team of product managers as a player-coach, fostering a culture of ownership and velocity.
- Build a customer experience that scales, shifting from high-touch service to self-serve product.
- Collaborate with market platform PM, engineering, design, and energy markets to ship solutions at scale.
- Balance long-term strategy with hands-on product design, discovery, and experimentation.
- Own metrics such as customer engagement, retention, settlement accuracy, and value per MW.
View Full Description & ApplyYou'll be redirected to the employer's site
