Director, Training and Enablement
New
Based in the United StatesFull-TimeDirector
Salary150,000 - 200,000 USD per year
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Job Details
- Experience
- 10+ years of experience in training, enablement, or customer education roles
- Required Skills
- EHR
Requirements
- 10+ years of experience in training, enablement, or customer education roles, including significant experience in enterprise SaaS or health IT.
- 5+ years of experience in healthcare technology environments such as population health, EHR, or care management platforms.
- Deep understanding of value-based care models, CMS programs, and healthcare operational workflows.
- Proven experience designing and delivering both internal enablement and external customer education programs at scale.
- Strong instructional design expertise, including experience with LMS platforms and modern authoring tools (e.g., Articulate, Camtasia).
- Experience building onboarding programs, certification pathways, and role-based learning curricula.
- Familiarity with product release cycles and enablement integration into go-to-market processes.
- Strong operational discipline with experience defining KPIs, governance models, and scalable training processes.
- Excellent communication skills with the ability to adapt messaging across clinical, technical, operational, and executive audiences.
- Strong leadership skills with experience managing or mentoring small teams.
Responsibilities
- Design and lead the enterprise-wide training and enablement strategy across customers, partners, and internal teams.
- Own the full onboarding experience for new customers, including role-based learning paths and adoption milestones.
- Develop and scale certification programs to validate user competency across external and internal audiences.
- Build and manage a scalable asynchronous learning ecosystem, including LMS strategy, content libraries, and digital learning assets.
- Lead instructional design efforts to translate complex healthcare workflows and data systems into clear, structured learning experiences.
- Partner with Product and Implementation teams to align training delivery with product release cycles and go-live timelines.
- Drive readiness for new product releases by embedding training into launch planning and execution.
- Develop internal enablement programs for Customer Success, Implementation, and operations teams to improve time-to-productivity.
- Define KPIs and measurement frameworks to track training effectiveness, engagement, certification, and impact on customer adoption.
- Lead a small team of instructional designers or training specialists while building scalable operational processes and governance.
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