Virtual Assistant - Guest Relations & Bookings
New
H
HuzzleHospitality and Travel
Philippines. South Africa. Jamaica. Ethiopia. Morocco, UK business hours with flexibility for evenings and weekendsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
Requirements
- Extensive hands-on technical expertise in Guesty and Uplisting.
- 2+ years of experience managing reservations and guest relations for both traditional hospitality and short-term rentals.
- Native-Level English with exceptional written and verbal communication skills.
- Strict adherence to UK business hours and flexibility for evenings/weekends.
- Deep knowledge of Airbnb, Booking.com, and Expedia Group (rate plans and dispute resolution).
- Highly organized and self-motivated with the ability to manage a complex portfolio independently.
Responsibilities
- Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting.
- Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio.
- Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity.
- Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness.
- Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports.
- Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.
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