Customer Support Specialist
New
W
Weekday AICustomer Support
Karnataka, IndiaFull-Time
Salary400,000 - 600,000 INR per year
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Job Details
- Languages
- English
- Required Skills
- Communication SkillsProblem SolvingCRMCustomer support
Requirements
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency.
- Familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through professional and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
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