Customer Service Representative
New
Based in IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- No prior industry experience required
- Required Skills
- Problem SolvingTime ManagementInterpersonal skillsActive listeningCRMCustomer support
Requirements
- Strong communication, active listening, and interpersonal skills.
- Ability to work independently in a remote environment while staying engaged with a distributed team.
- High level of reliability, self-motivation, and a strong work ethic.
- Comfortable using digital tools, video conferencing platforms, and basic CRM or customer support systems.
- Quick learner with the ability to adapt in a fast-paced, evolving environment.
- Positive attitude, coachability, and willingness to grow professionally.
- No prior industry experience required; training and mentorship are provided.
Responsibilities
- Provide responsive and professional customer support through phone, video (Zoom), and virtual communication channels.
- Assist clients with inquiries, enrollment processes, and general service-related guidance.
- Build and maintain strong, trust-based relationships with customers through clear and empathetic communication.
- Resolve issues efficiently by identifying customer needs and offering appropriate solutions or escalations.
- Participate in ongoing training sessions to continuously improve product knowledge and communication skills.
- Collaborate with remote team members to ensure consistent service quality and customer satisfaction.
- Maintain accurate records of interactions and follow internal processes and service guidelines.
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