- Manage technical customer relationships for enterprise API integrations through all phases: implementation, launch, and optimization.
- Perform hands-on technical troubleshooting for customer integration issues.
- Collaborate directly with Product and Engineering teams to influence the product roadmap based on integration insights.
- Standardize technical onboarding and support processes for scale while maintaining high speed and trust.
- Communicate technical challenges clearly to both technical and non-technical stakeholders, including engineers, product managers, and account managers.
- Own the APAC integration function and build structure from the ground up.
RESTful APIs