- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely, effective solutions
- Coordinate with internal teams, hotels, and partners to address travel disruptions
- Maintain accurate records and documentation of incidents and resolutions
- Monitor and track emergency cases to ensure resolution within SLA
- Contribute to process improvements for the Emergency Team
- Support junior team members and provide guidance during high-pressure situations
Problem SolvingCustomer serviceMicrosoft Office+1 more