Assistant Facility Manager / Product Support Specialist
New
CanadaFull-TimeMiddle
Salary51,000 - 85,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- LeadershipData AnalysisCustomer service
Requirements
- Proven experience in facilities management, customer service operations, call center support, or related coordination roles.
- Strong organizational and multitasking skills with the ability to manage high volumes of requests in a fast-paced environment.
- Excellent communication and interpersonal skills with the ability to build and maintain client and stakeholder relationships.
- Experience using work order management systems or facilities/service management platforms is preferred.
- Demonstrated ability to analyze operational data, prepare reports, and support performance improvement initiatives.
- Leadership skills with experience in mentoring, training, or guiding team members is an asset.
- Strong problem-solving abilities with a proactive and customer-focused mindset.
Responsibilities
- Supervise and support daily facilities or call center operations, ensuring maintenance requests and service calls are properly logged, scheduled, and resolved.
- Manage and prioritize work orders based on urgency, status, and operational requirements, ensuring timely completion targets are met.
- Serve as a key point of contact for clients, providing updates and ensuring clear, consistent communication across all service requests.
- Coordinate with internal teams, vendors, and service providers to ensure smooth execution of maintenance and facilities-related activities.
- Monitor operational performance metrics and contribute to initiatives that improve efficiency, productivity, and customer satisfaction.
- Support resource planning, scheduling, and workload distribution to ensure optimal operational coverage.
- Assist in training, mentoring, and supporting team members to improve service quality and operational consistency.
View Full Description & ApplyYou'll be redirected to the employer's site
