Technical Onboarding Specialist
New
C
CodeForceIT Services
New York, New York, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- DocumentationNetworkingTroubleshootingCustomer Success
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- 2+ years of experience in Technical Support, Helpdesk Support, IT Services, or a similar role.
- Strong understanding of Windows, Microsoft 365, networking fundamentals, and cloud-based applications.
- Experience supporting end-users in a managed services (MSP) or IT services environment.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills in English.
- Ability to manage multiple onboarding projects simultaneously.
- Experience with ticketing systems and CRM platforms.
Responsibilities
- Manage the end-to-end onboarding process for new clients.
- Conduct onboarding sessions and technical training for customers.
- Configure, deploy, and support IT systems, software, and services.
- Provide Level 1 and Level 2 technical support to clients.
- Troubleshoot hardware, software, network, and application-related issues.
- Assist clients with account setup, system integrations, and user provisioning.
- Coordinate with internal technical teams to resolve escalated issues.
- Create and maintain onboarding documentation, knowledge base articles, and SOPs.
- Monitor onboarding progress and ensure successful client adoption.
- Maintain high customer satisfaction through effective communication and timely issue resolution.
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