Technical Support Specialist
New
S
SubmittableSaaS / Social Impact
This is a remote, U.S.-based role and you must live and reside in the U.S. full-time.Full-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Experience
- 1+ Years
- Required Skills
- TableauMicrosoft ExcelTroubleshootingTechnical supportSaaSGoogle SheetsLooker
Requirements
- 1+ Years in Customer / Technical Support (SaaS preferred)
- Strong communication skills translating technical concepts to clear advice
- Outstanding troubleshooting skills
- General understanding of the software development life cycle
- Comprehensive understanding of Help Desk platforms and Live Chat tools
- Ability to work well under pressure in a fast-paced environment
Responsibilities
- Develop and maintain deep knowledge of the Submittable platform
- Provide empathetic support and maintain high customer satisfaction
- Respond to and track customer inquiries via calls, chats, and emails
- Offer users proactive guidance, creative solutions, and best practices
- Proactively address customer concerns before they happen
- Maintain the accuracy of customer help resources
- Identify, test, and report software bugs and relay enhancement requests
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