Technical Support Specialist
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceRESTful APIsTroubleshootingTechnical support
Requirements
- Passionate about the customer experience
- Previous experience assisting customers via email or live chat
- Ability to autonomously troubleshoot and investigate technical issues
- Experience in taking ownership to provide full resolutions
- Expert at learning new software
- Interest in building knowledge around APIs and CRM integrations
- Intuition toward solving technical problems
- Excellent verbal and written communication skills
Responsibilities
- Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
- Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
- Develop and maintain comprehensive knowledge to diagnose software issues
- Engage with product and engineering teams to solve complex product issues
- Collaborate with account managers or sales teams to identify opportunities for existing customers
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