Technical Support Specialist
New
I
IterableSaaS Customer Engagement
Only candidates located in the PST time zone will be considered for this role., PSTFull-TimeMiddle
Salary60,000 - 93,000 USD per year
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Job Details
- Required Skills
- HTMLCSSJavascriptProblem SolvingCustomer serviceRESTful APIsTechnical supportSaaSZendesk
Requirements
- Demonstrated ability to solve highly technical problems
- Desire to teach new customers about the platform
- Ability to answer product and technical questions
- Passion for startups, software, and SaaS products
Responsibilities
- Become an Iterable product expert.
- Answer customer questions over email, live chat, Zendesk and phone.
- Categorize customer inquiries.
- Write and update support articles.
- Escalate issues to Customer Success Managers and the Engineering team.
- Deliver excellent customer service to delight Iterable customers.
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