Technical Support Representative
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-3 years
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- 1-3 years Customer Service and/or Technical Support experience
- High School Diploma (or equivalent)
- Willingness to learn through on the job training
- Experience using or supporting Microsoft Windows and PC hardware
- Demonstrates strong verbal, written, and listening skills
- Exhibits a strong work ethic
- Must meet quality, productivity, and attendance metrics
- Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
Responsibilities
- Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
- Recognize customer's problems that should be escalated to the next level for resolution following established protocols
- Apply understanding and knowledge of information systems products and services to assist customers on technical matters
- Performs other duties and tasks as assigned by the Team Lead
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