Technical Support Representative
New
United States, 9am EST to 8pm EST shifts, includes Saturday shiftFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- MS OfficeTechnical supportCRM
Requirements
- High School diploma or equivalent
- 1+ year of Technical Support experience
- Previous experience working in a customer care environment
- Extensive knowledge of Windows operating systems
- Proficiency in MS Office applications
- PC hardware and configuration skills
- Intermediate IT networking knowledge
- High-speed home internet connection
Responsibilities
- Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200.
- Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
- Log interactions into the CRM system.
- Evaluate and escalate calls to field teams for critical issues and hardware issues.
- Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
- Research technical and software issues to identify trends for early detection and repair.
- Perform data migration on customer computers.
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