Agent Support Representative
New
P
PrecoaFuneral Planning
Portland, Oregon, United States. Orem, Utah, United States. Boise, Idaho, United States. Phoenix, Arizona, United States. San Bernardino, California, United States. Spokane, Washington, United States, Pacific time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- SalesforceCustomer serviceMicrosoft OfficeCRM
Requirements
- 1–2 years of professional experience in administrative support or customer service.
- Undergraduate degree may substitute for experience.
- Strong verbal and written communication skills.
- High level of customer service and empathy.
- Organizational discipline and ability to multitask.
- Proficiency with Microsoft Office and Google Drive.
- Experience with Zoom, ADP, and Salesforce.
- Collaborative mindset and solutions-focused attitude.
Responsibilities
- Respond to requests and answer operational questions from field agents.
- Maintain leads, records, and key data within the CRM.
- Troubleshoot issues in real time to keep operations moving.
- Partner with inside sales and operations departments.
- Communicate across phone, email, and chat to build trust with colleagues.
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