Technical Support Agent
New
United States, Friday-Tuesday 10:30PM-7:00AM (overnight)Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum of one-year Customer Service experience
- Required Skills
- Customer serviceNetworkingTroubleshootingTechnical support
Requirements
- Minimum of one-year Customer Service experience
- Helpdesk experience preferred
- Call Center experience a plus
- Problem solving and communication skills
- Typing skills
- Basic Windows computer knowledge
- Networking experience desired
- Reliable internet required with Broadband or fiber
- Ability to work at a secondary location in case of ISP outage
- AAS degree in electronics technology, computer science, or its equivalent is a plus
- A+ certification or Microsoft certifications are a plus
Responsibilities
- Provide first level problem solving for Point of Sale hardware and software and other products
- Utilize service management systems gathering and maintaining service incident data
- Contribute to the KCS knowledge management system
- Adhere to and continually review published escalation and workflow procedures
- Perform customer service administrative task as assigned
- Understand customer database and process customer part requests
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