Merchant Support Specialist
New
D
DentalXChangePayment Solutions
Remote USAFull-TimeMiddle
Salary24 - 27 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeTechnical supportCustomer support
Requirements
- GED or High School Diploma
- College Degree (preferred)
- Ability to apply broad product knowledge and sales skills
- Capable of copywriting materials
- Ability to coordinate the work of others
- Strong verbal and written communication skills
- Proficient in all MS Office applications
- Ability to multitask in a fast-paced environment
- Working knowledge of technical and procedural aspects
- Problem-solving skills
Responsibilities
- Manage the end-to-end onboarding process for new credit card applications from dentists
- Communicate effectively with the sales team
- Answer support calls and emails from clients
- Collaborate with cross-functional teams to ensure a seamless onboarding experience
- Continuously improve onboarding systems and processes
- Conduct training sessions for dental office staff
- Maintain accurate records of onboarding activities
- Collaborate with the product team to provide feedback
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