Bilingual Support Specialist
New
O
OdysseyGovTech EdTech FinTech
Remote, USContractMiddle
Salary16 - 18 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 3+ years
- Required Skills
- Problem SolvingCustomer supportZendesk
Requirements
- Full professional fluency in English and Spanish (written and verbal) — required.
- Experience with Zendesk or a similar contact management system is required.
- 3+ years of experience in a customer support role.
- Excellent verbal and written communication skills in both languages.
- Strong problem-solving abilities and attention to detail.
- Customer-focused with a positive attitude and professional demeanor.
- Ability to work independently and as part of a distributed team.
- Proficiency in using customer support software and tools.
- High school diploma or equivalent.
Responsibilities
- Respond to customer inquiries in both English and Spanish via phone, email, SMS, and chat in a timely and professional manner.
- Serve as a primary point of contact for Spanish-speaking families and stakeholders, ensuring equitable access to program support.
- Translate or help adapt customer-facing communications and resources from English to Spanish as needed.
- Resolve customer issues and complaints, escalating complex cases as appropriate.
- Provide accurate information about ESA and microgrant programs Odyssey administers.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance the customer experience for diverse communities.
- Participate in training and development opportunities to enhance skills.
- Meet performance targets and contribute to team goals.
- Stay up-to-date with company policies and product knowledge.
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