Customer Support Consultant
Morocco, Monday–Friday, 10 AM–6 PM UTCContractEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 6–12 months
- Required Skills
- Analytical SkillsWritten communicationVerbal communicationResearch skillsCustomer support
Requirements
- Excellent German and English language skills (at least C1 level for both speaking and writing)
- 6–12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via emails and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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