Customer Support Specialist
New
Argentina, Chile, Colombia, Ethiopia, Mexico, Morocco, Panama, Peru, South Africa, EST (8:00 AM – 4:00 PM EST)ContractMiddle
Salary1,700 - 2,200 USD per year
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Job Details
- Required Skills
- Customer supportGoogle WorkspaceSlackAsanaZendesk
Requirements
- Hands-on experience in customer support or customer service roles
- Experience using AI tools to assist with customer communication or workflow efficiency
- Prior remote work experience is mandatory
- Experience working with US or UK-based companies
- Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar)
- Strong written communication skills and attention to detail
- Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Responsibilities
- Provide timely and professional customer support via email, chat, and ticketing systems
- Use AI-assisted tools to draft, summarize, and optimize customer responses
- Resolve order, product, and account-related inquiries efficiently
- Escalate complex issues and collaborate with internal teams as needed
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Contribute to improving AI prompts, macros, and support processes
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