Customer Success Manager
New
This role is fully remote within the US.Full-TimeMiddle
Salary85,000 - 95,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceMicrosoft ExcelSlack
Requirements
- 3-5 years of experience in ad tech, programmatic, or media
- Proven ability to manage agency relationships and campaign execution
- Experience working with agencies and clients directly
- Track record of meeting performance goals or driving revenue growth
- Experience working with DSPs, SSPs, or similar platforms
- Strong partner communication and relationship management
- Ability to manage multiple campaigns and priorities simultaneously
- Problem-solving mindset with ability to troubleshoot issues quickly
- Data-driven thinking with ability to translate insights into action
- Attention to detail in execution and reporting
- Proficiency in Excel, Salesforce, and Slack
- Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)
Responsibilities
- Own day-to-day management of agency/client relationships, including communication and partner enablement
- Oversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely delivery
- Monitor performance and provide clear, actionable reporting insights
- Troubleshoot and resolve technical and operational issues efficiently
- Proactively identify and escalate risks, blockers, or discrepancies
- Identify and execute upsell opportunities while delivering strategic recommendations that drive client value
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